The following policy covers all events organised by The Gardens of Babylon, including Festivals, Clubshows, Events, Retreats and Online Events, and applies to all circumstances. Please carefully review the following when booking.
By registering to attend an event by The Gardens of Babylon, you agree to the following:
Your registration is not complete until full payment is received. All tickets are valid for the named attendee(s) and cannot be transferred. If you cannot attend the event, please contact us. Ticket Terms & Conditions apply to all purchases.
TRANSFERRING YOUR TICKET TO SOMEONE ELSE
You may transfer your seat to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes.
- For (online) events, you can directly assign your ticket to a substitute using the ticket email.
- For retreats, you must submit a notice to the email address listed on the order confirmation email.
- We do recommend selling your tickets on TicketSwap. Sold tickets will be transferred securely to the new buyer.
Events
All event tickets are non-refundable. This applies to, but not only; Festivals, Showcases, Clubshows organised by The Gardens of Babylon.
Retreats
If you must cancel your booking, please submit a written notice to our email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
| Valid Notice Received Within: | Refund: |
| More than two (2) months prior to the the event | a 50% refund will be issued |
| Between two (2) months and one (1) month prior to the event | a 25% refund will be issued |
| Less than one (1) month prior to the event | no refund will be issued |
Online Events
All online event tickets are non-refundable. You may be able to transfer your ticket to another event, subject to availability.
It’s participants’ responsibility to be able to access the online events using Zoom. There are no refunds for missed attendance or delays due to technical issues, connectivity or other problems. Please carefully review the time/timezone to join on time. If you purchased a multi-module ticket, the full ticket is non-refundable if you decided to cancel a part of the modules.
For All Events
You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.
This policy applies to all circumstances including any COVID-19 related reasons such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines. COVID-19 and its consequences are no longer unforeseen thus our extended support has ended and our cancellation policy will apply as usual.
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. The Gardens of Babylon reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.
It may be necessary to cancel an event for reasons beyond our reasonable control. If The Gardens of Babylon is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount minus transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 12 months from the notice, up to the original ticket value.
In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method.
Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.
Contact us at {email} for questions related to refunds and returns.
